DStv Nigeria announces temporary contact centre shutdown for system maintenance

Innovation & Technology

LAGOS, Nigeria (NPA) — DStv Nigeria has announced a temporary shutdown of its customer contact centre services as part of a scheduled system maintenance exercise.

In a notice to subscribers, the pay-TV provider said its contact centre would be unavailable from 2:00 p.m. to 8:00 p.m. on Friday, after which normal operations would resume.

The company explained that the maintenance exercise would affect its call centre, email support and live chat services during the six-hour period.

However, DStv assured customers that its self-service platforms would remain fully operational throughout the maintenance window.

Subscribers can continue to access services through the MyDStv and MyGOtv mobile applications, the company’s websites and its WhatsApp service channel.

The company said the temporary disruption is necessary to improve service delivery and enhance operational efficiency.

DStv apologised for any inconvenience the maintenance exercise may cause and thanked customers for their understanding and continued support.

The company advised subscribers requiring assistance during the period to utilise its available digital self-service channels until full contact centre operations resume.