FAAN engages international airlines to improve passenger experience

Business

LAGOS, Nigeria (NPA) — The Federal Airports Authority of Nigeria (FAAN) has intensified efforts to strengthen collaboration with international airline operators as part of measures aimed at improving passenger experience and service delivery across the country’s airports.

The Director of Public Affairs and Consumer Protection, Henry Agbebire, held an interactive meeting with members of the International Airlines Association of Nigeria (IAAN) at the Murtala Muhammed International Airport in Lagos.

The engagement provided both parties with an opportunity to discuss issues of mutual interest, particularly challenges affecting airport operations and customer satisfaction.

Speaking during the session, Agbebire said the meeting was organised to foster a stronger working relationship between the Department of Protocol and Passages and airline operators, while also creating an avenue to listen to concerns raised by the airlines.

Representatives of the international airlines highlighted several operational challenges, including inadequate signage around ongoing landside construction works, insufficient lifts, shuttle bus difficulties, and concerns over airside ramp markings affected by construction activities.

The airlines also called for increased support from airport authorities to further enhance passenger comfort and overall customer experience.

Responding, the FAAN director assured stakeholders that all issues and observations raised during the meeting would be carefully reviewed in line with efforts to improve operational standards and service delivery at Nigerian airports.